Strategy-driven operator across professional services, SaaS, and customer success. I lead strategic engagements, build revenue-generating service lines, and design how teams measure customer health and lifetime value. Currently Head of Client Strategy at Lucid Day.
Lead strategic engagements and align delivery to what the client is actually trying to achieve, not just the scope on paper.
Build revenue-generating service lines and the repeatable systems behind them, so the practice grows without breaking.
Architect new ways to measure customer health, adoption, and lifetime value across hundreds of enterprise accounts.
Run transformation engagements with operational rigor and agile leadership, balancing profitability against customer impact.